Visitor
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1 Message
Still getting billed after cancelling service
I cancelled my service through a scheduled callback a month ago. The agent was able to cancel the service, and he even gave me a confirmation number. I also received a cancellation request email afterwards. However, I'm still getting billed after the second billing cycle after my cancellation.
XfinityShawn
Official Employee
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2.2K Messages
20 hours ago
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XfinityOrlandoM
Official Employee
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3K Messages
9 hours ago
@user_w46ns6
Thanks for reaching out to us, I'm glad we got everything squared away with your old account being cancelled and charges being reversed to reflect the cancellation date.
Feel free to reach out to us anytime and thanks for being the best part of Xfinity
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