2 Messages
Still receiving bill after canceling Xfinity Mobile service
I canceled my Xfinity line on Jan.23. I have an email from Xfinity Mobile saying 'Your line of service has been canceled'. However, I still received bill in February and March. How to fix this improper billing??
XfinityRaf
Official Employee
•
836 Messages
25 days ago
Good evening @user_c0xkul. If you could send our team a direct message with your full name and full address, we can further investigate your mobile billing concerns.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
user_c0xkul
2 Messages
19 days ago
Just to give an update in case someone is looking for solutions on similar issue.
After I sent the Direct Message as instructed to the Xfinity Support (You can only sent the Direct Message AFTER you have opened a public post in the forum and contacted by an official employee, just like the one above), they opened a ticket for me with the Executive Team. Shortly after that, I was called by a member from the Executive Team. They confirmed that my account was indeed supposed to close at Jan. 23. But due to some reason, it was not successfully closed, and they would fix this by correcting my bills and closing my account.
The next day, I received an email from Xfinity Mobile confirming what the Executive Team member had told me. And when I logged into my account, the overdue billing was indeed fixed. I plan to monitor over the next few. months to see if I will be charged again.
1
0