1 Message
Storm Ready WiFi equipment never worked
I changed from my own modem and router to Xfinity hoping to get better Wi-Fi and received the cable modem, Storm Ready Wi-Fi and two pods. The modem/router worked find however I was never able to get the Storm Ready Wi-Fi to work or the pods. After months of communication through email with support they were not able to help. This was a very long and drawn out process with very long delays between communication. Finally they decided to send a technician to my home to get things working and the tech was not able to get them to work. I took all of the equipment back to Xfinity and they want to continue charging me for the Storm Ready Wi-Fi and not issue a refund for any of the equipment even though it never worked. How do I get this resolved?
XfinityAdrienne
Official Employee
•
1.2K Messages
6 days ago
Hey there, user_06tuy4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the concerns with the Storm Ready Wifi and xFi pods, that certainly is not the experience we want you to have. We would be more than happy to help clear up the billing concerns with the devices since they have been returned. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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