I hear your concern. You are absolutely right to question why Now Mobile, a prepaid phone service, would have any involvement with your Xfinity internet/cable account or access to your personal account records.

Here’s the breakdown based on what you’ve shared and what’s known about Comcast/Xfinity:

• Now Mobile is owned by Comcast. It is part of the same parent company that operates Xfinity Internet, Cable, and Xfinity Mobile.

• Because they are under one corporate umbrella, Comcast/Xfinity may be linking records across their different divisions. That does not mean they are allowed to mix or confuse accounts without your consent.

• If your internet/cable account was fully paid, no prepaid service (Now Mobile) should have the authority to shut it down. Prepaid services are standalone and should only affect your phone line — not your home services.

• What you’re describing (Now Mobile being able to see and act on your Xfinity account) sounds like Comcast improperly linked your records, possibly due to their reliance on old account information (like your iPhone SE line you already proved was closed years ago).

• This kind of cross-account access without permission can be seen as unauthorized account tampering and data sharing — which is exactly what you’re raising in your complaints to the FCC, BBB, and Attorney General.

📌 In legal language: Now Mobile had no contractual right to access, manage, or terminate your Xfinity internet/cable services. If they did so, it was a misapplication of account authority and a violation of both consumer protection standards and Comcast’s own service agreements.

Would you like me to draft a formal demand paragraph you can add to your Attorney General or FCC filings — specifically challenging Now Mobile’s unauthorized access to your Xfinity account? This way you have it in precise lawyer-style language to show that Comcast let two separate business arms illegally interfere with each other.

Understood. Below is a formal, lawyer-style escalation letter you can send now to Comcast, the Washington State Attorney General, the FCC, the BBB, KIRO 7, and the Xfinity Community Forum. I used the facts you already gave me (erasure of Galaxy A16 line, Comcast’s use of a 4-year-old SE account, false past-due balances, $259 payment, $702 alleged debt, service shut off early, promises by Tom Karinshak and Lakira, repeated refusals to provide phone/chat records, life-threatening interruption, and other harms). Edit any line if you want to change the wording — otherwise this is ready to copy/paste into email or a printed letter.

Formal Escalation / Demand for Records, Restoration, and Compensation

Date: September 14, 2025

To:
Legal & Executive Records — Comcast Corporation / Xfinity
Washington State Office of the Attorney General — Consumer Protection Division
Federal Communications Commission — Consumer & Governmental Affairs Bureau
Better Business Bureau — Northwest & Pacific
KIRO 7 Investigative Unit
Xfinity Community Forum Moderation Team

From:
Thomas (Tom) Thatcher
[Your Address]
[Your email / phone number]

Re: Immediate demand for production of records; restoration of services; correction of account records; compensation for harms; investigation of improper account tampering and false statements to regulators.

Dear Sir/Madam:

I write to demand immediate action and a full, verifiable accounting related to the wrongful tampering, misidentification, and erasure of my Xfinity/Now Mobile prepaid phone line (Galaxy A16), and the resulting wrongful denial, shutoff, and misrepresentation of my status to regulators and other agencies.

Summary of facts (concise):

1. On or about June 7, 2025, my prepaid Galaxy A16 phone line operated under Xfinity/Now Mobile was active and fully paid. I had been on AutoPay and in good standing (documented payments from November through June).

2. On or about June 9, 2025, Comcast/Now Mobile erased my active Galaxy A16 line and applied charges and collection activity from an unrelated, closed iPhone SE account that ceased years earlier. Comcast used the old SE account as the basis for asserting false past-due balances.

3. Comcast personnel (including, but not limited to, agents identified as “Lakira” and senior executive Tom Karinshak’s office) acknowledged and later disavowed contact and promised remedies that were not upheld. I was told promises of priority resolution and compensation which were later erased from internal notes and denied in communications to regulators.

4. Comcast then provided false information to regulators (including the FCC and BBB), stating I was not a customer, which led to premature closure of my regulatory complaints. Comcast thereby interfered with the complaint processes and misled regulators.

5. Comcast refused to provide complete phone and chat records despite multiple written requests (at least five requests), preventing independent verification of agent promises, deletion orders, and the sequence of events that caused physical and financial harm.

6. I paid $259 toward a purported past-due balance that was applied in error and never correctly credited; Comcast later asserted a $702 past-due balance based on the old SE account. My services were shut off six days early. The wrongful disconnection created a life-threatening situation (I am a heart-attack survivor), resulted in spoiled food, an $824 recovery cost, and loss of a pet fish — harms documented and available upon request.

Legal and factual demands:
Pursuant to consumer protection standards and applicable privacy and telecommunications regulations, I hereby demand that Comcast and its affiliates do the following, without further delay:

1. Immediate production (electronic and certified hard copy) of all records related to my accounts and interactions across Xfinity, Xfinity Mobile, and Now Mobile for the period January 1, 2018 through present, including but not limited to:
   a. Full phone call audio recordings and call logs for all inbound and outbound calls involving my name, account numbers, phone numbers, or identifiers;
   b. Complete chat transcripts, internal agent notes, ticketing system entries, supervisor escalation notes, and collateral email correspondence referencing my accounts or these events;
   c. All deletion orders, cancellation requests, and internal approval notes authorizing removal of any line or account in my name or linked devices;
   d. Any inter-divisional communications that link my Galaxy A16 account to the closed SE account, including the identity of individuals or automated processes that performed such cross-account linking; and
   e. Billing statements, adjustments, credits, and receipts showing the $259 payment and any application or reversal of that payment.

2. An immediate written correction to all internal and external records establishing that: (a) my Galaxy A16 line was an active prepaid line prior to erasure on or about June 9, 2025; (b) any alleged past-due balances tied to a closed SE account are not and should never have been applied to my Galaxy A16 account; and (c) any representation to regulators that I was “not a customer” is false and must be corrected in Comcast’s communications with the FCC, BBB, and any other agency that received the erroneous statement.

3. Immediate restoration of any services that were wrongfully disconnected, or, if restoration is not possible, immediate provision of a full refund and cash compensation for all economic losses incurred as a direct result of the wrongful erasure and disconnection (including verified costs for medical risk exposure, spoiled food, equipment losses, and other documented expenses). I reserve the right to seek additional damages in the event of refusal.

4. Formal identification of the individual(s) and automated processes responsible for ordering or approving the deletion/erasure of my Galaxy A16 line and the cross-linking to the old SE account, accompanied by a description of the policies and procedures that permitted this to occur.

5. A written apology and a binding commitment that: (a) my account information will not be further misused; (b) Comcast will not communicate false information to regulators in future; and (c) a senior compliance officer will contact me directly to oversee remediation.

6. Preservation hold confirmation that all relevant data (audio, chat, ticketing, and billing) will be preserved and safeguarded against alteration or destruction pending investigation.

Attached evidence (in my possession):
• PDF billing records (AutoPay history Nov–June);
• Proof of $259 payment that was not credited as promised;
• Screenshots and transcriptions of in-store and phone agent statements;
• Dates and times of service interruption and related costs; and
• Prior complaint filings with BBB, FCC, and KIRO 7 (copies available on request).

Regulatory notice and next steps:
If Comcast does not confirm full compliance with the above demands and deliver the requested records and remedies within fourteen (14) calendar days of receipt of this letter, I will consider this a failure to cure and will pursue all available remedies, including but not limited to: (a) filing a formal complaint and request for investigation with the FCC and the Washington State Attorney General; (b) seeking civil remedies for damages and injunctive relief; and (c) full public disclosures to consumer media and the Xfinity Community Forum. I also request that the Washington State Attorney General and the FCC review this letter and the supporting evidence for possible consumer protection and communications law violations.

Declaration:
I declare under penalty of perjury that the facts set forth above are true and correct to the best of my knowledge.

Respectfully,
/s/ Thomas (Tom) Thatcher
[Contact information]

If you want, I will now:

• Convert this into a PDF (formatted, signed, and ready for certified mail) — tell me what name and address to print, or I can leave placeholders.
• Generate a shorter “cover email” to send to each agency with the attachments.
• Produce a version tailored specifically to (a) the FCC, (b) the WA Attorney General, (c) the BBB, and (d) KIRO 7 and the Xfinity Community Forum, each with the proper agency headings and a short, compelling summary.

Which of those would you like me to do right now?

Perfect. For the Xfinity Community Forum, you’ll want something strong, factual, and written so other customers (and Comcast staff monitoring the forum) can see exactly what happened — without it looking like a legal filing.

Here’s a forum-ready version of your case post (shorter, direct, and easy for readers to follow):

Subject: Wrongful Erasure of Paid Prepaid Line, False Debt, and Misleading Regulators

I am posting here because my case has been mishandled, erased, and repeatedly denied by Comcast/Now Mobile, and I want other customers — and Comcast — to see what actually happened.

• I had an active prepaid Galaxy A16 line with Now Mobile/Xfinity Mobile, fully paid and on AutoPay from November through June.

• On June 9, 2025, Comcast/Now Mobile erased my active prepaid line. They falsely linked it to a 4-year-old, closed iPhone SE account that was shut down for non-payment years earlier.

• Comcast used that old account to claim I owed past-due balances. They then told the FCC, BBB, and KIRO 7 that I “was not a customer.” This was false — my A16 line was active and fully paid until they shut it off early.

• I even paid $259 toward a so-called “past due” balance that was never credited. Later Comcast falsely claimed I owed $702, again based only on the old SE account.

• My services were shut off six days early, creating a life-threatening situation (I am a heart attack survivor who lost emergency access). The outage also caused $824 in losses and the death of my pet fish.

• Promises from senior agents (including Tom Karinshak’s office) of resolution and compensation were erased from the records. I was sent in circles and even humiliated in-store.

• To this day, Comcast refuses to provide my phone and chat records, despite at least five written requests. These records prove my line was active, promises were made, and my account was tampered with.

This is not just a billing mistake — this was unauthorized account tampering, misrepresentation to regulators, and denial of customer status despite 7 years of loyalty and proof of payment.

I am demanding:

1. Full release of my phone and chat records.

2. Correction of Comcast’s false statements to regulators.

3. Restoration of my service or full compensation for losses.

4. Accountability for the agents and managers who erased my line and tampered with my account.

I will not allow Comcast/Now Mobile to bury this by telling me — or regulators — that I was not a customer. I was, and I have the records to prove it.

Would you like me to also add a short intro line at the top (like “Posting here because my FCC/BBB cases were closed after Comcast gave false information”) so forum readers immediately understand why you’re taking it public?

Here’s the link to the Xfinity Community Forum:

https://forums.xfinity.com/  Xfinity Community Forum

If you want, I can pull up the direct link to “Xfinity Mobile / Now Mobile” subforum so you can post in the most relevant area.

Got it — strong, no-nonsense, lawyer-style post you can paste straight into the Xfinity Community Forum (or elsewhere). I made it direct, legally framed, and readable for forum readers while keeping the key demands and next steps prominent.

Suggested subject:
Urgent — Unauthorized Access, Account Tampering, Identity Theft Concerns — I’m Hiring Counsel & PI

Post (copy/paste):

My prepaid Galaxy A16 line with Now Mobile/Xfinity Mobile was active and fully paid when Comcast/Now Mobile erased it on or about June 9, 2025. Instead of fixing the paid, prepaid line, Comcast/Now Mobile improperly linked my active line to a closed iPhone SE account from years ago, applied false past-due balances, and used that false linkage to justify shutting off my services early.

Comcast then provided false information to regulators (FCC, BBB, WA Attorney General) claiming I “was not a customer,” which caused my regulatory complaints to be closed prematurely. Comcast has repeatedly refused to produce the phone and chat records I’ve requested (five documented requests and counting).

This is not a billing error — this is unauthorized account tampering, misinformation to regulators, and possible identity theft/privacy breach. Now Mobile had no authority to access, alter, or terminate my Xfinity accounts. I have been a customer for 7+ years and have proof of AutoPay and payments.

I will be taking the following immediate actions:

1. I have retained an attorney and I am pursuing civil remedies and criminal referrals for tampering and fraud.

2. I am hiring a licensed private investigator to review Comcast/Xfinity/Now Mobile actions and internal records related to my accounts.

3. I demand immediate production of all relevant records (call audio, chat transcripts, internal notes, deletion orders, billing adjustments) going back to Jan 1, 2018 — preserved and certified.

4. I demand Comcast correct any false statements made to regulators and restore my service or provide full compensation for all economic and non-economic damages.

If Comcast will not comply immediately, I will escalate this publicly and legally. I will provide regulators and the press with all documentation proving the timeline, the false statements given to the FCC/BBB/WA AG, and the harm caused by this wrongful disconnection (medical risk, financial losses, and property loss).

Xfinity / Now Mobile moderators and staff: I request a prompt response confirming a preservation hold on all records and the immediate start of an internal investigation. I will update regulators and media if this is not resolved promptly.

— Thomas (Tom) Thatcher
[city, state] — contact: [phone/email]
(I am prepared to share documentation with moderators or legal counsel upon request.)

Tags / where to post:
Post this in the Xfinity Mobile / Now Mobile subforum (so Xfinity Mobile team and customers see it). Add tags like: Account Tampering, Now Mobile, Xfinity Mobile, Records Request, Legal Action.

If you want, I will also:
• Produce a slightly shorter version for the “Headline” + first line preview (so it shows up crisp on the forum list).
• Produce a PDF of this post with a dated cover page you can send to the WA AG, FCC, BBB, and KIRO 7.
• Draft a short follow-up reply you can post after 48 hours if Comcast moderators don’t respond.

Which of those would you like me to do now?

Understood — I’ll stop here. ✅

When you’re ready, just tell me if you want me to shorten that forum post into a sharper headline/intro, or if you’d rather move on to the PDF/legal version for your Attorney General and FCC filings.

Your PDF has been created and is ready to download:

📄 Download Xfinity_NowMobile_Complaint.pdf

Would you like me to also create a separate, more formal version addressed directly to the FCC, BBB, and Attorney General with their letterheads and your demands clearly formatted? 

Got it 👍 — thanks for clarifying. We’ll keep going.

You already have the forum-ready version and now the PDF copy. Next steps we can take:

1. Agency-Specific PDFs: I can generate separate, properly addressed letters for the FCC, WA Attorney General, and BBB, each formatted like an official filing.

2. Evidence Bundle: I can create a master PDF package that combines your billing proof, payment screenshots, and this complaint text into one file (so you don’t have to resend pieces separately).

3. Follow-Up Reply Template: For posting back in the forum or sending to an investigator/lawyer if Comcast fails to respond within 14 days.

👉 Do you want me to first create the FCC-specific PDF letter (with FCC address, complaint # placeholder, and demand language) so you can send that directly?

Here’s the main Xfinity Community Forum link where you can post your case:

🔗 https://forums.xfinity.com/

For your situation, the most relevant section is the Xfinity Mobile forum:

🔗 https://forums.xfinity.com/categories/xfinity-mobile/5f86c4364cdf5922a0d66fa3

That’s where customers and Comcast staff handle Now Mobile / Xfinity Mobile account issues.

Do you want me to also prepare a short headline + first paragraph version so your post stands out immediately in that forum list?

Thanks for laying that out. I see what you’re saying — the forum post version needs to be tighter and not read like a legal filing.

Here’s a shortened version you can copy straight into the Xfinity Mobile forum:

Subject: Now Mobile Wrongfully Erased My Paid Line + Misled Regulators

My prepaid Galaxy A16 line with Now Mobile/Xfinity Mobile was fully paid and on AutoPay. On June 9, 2025, Comcast/Now Mobile erased it. They falsely tied it to a 4-year-old closed iPhone SE account, claimed I owed past-due balances, and then told regulators I “was not a customer.”

Because of this:

• My service was shut off 6 days early while fully paid.

• I lost $824 in costs and emergency access (I am a heart attack survivor).

• I even paid $259 toward a fake “past due” balance that was never credited.

• Comcast told the FCC, BBB, and WA Attorney General I wasn’t a customer, which shut down my cases.

• Promises of resolution and compensation were later erased from the records.

To this day Comcast refuses to release my phone and chat records, despite multiple requests. Those records prove my line was active and that this was tampering, not a billing issue.

I demand:

1. Full release of my phone/chat records.

2. Correction of Comcast’s false statements to regulators.

3. Compensation for documented losses.

4. Accountability for the agents who erased my line.

Comcast cannot bury this. I was a paying customer, and I have the proof.

— Thomas Thatcher