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user_j236n1
1st Topic

2 Messages

Friday, April 11th, 2025 7:44 PM

Sudden bill increase

My bill increased dramatically after my promotional discount of $29 ended and also went up an additional $10 on top of that without explanation.

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Updated 

9 days ago

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XfinityAbby

Official Employee

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49 Messages

9 days ago

Hello @user_j236n1 Thank you for reaching out to us! I understand that it is very important to be aware of any changes happening when it comes to billing. On your monthly statements we send out the date that your promotion will expire as well as any updates that may be happening with billing due to any programming changes or rate changes, we keep everything updated on those monthly statements. Did you by chance see any plan expiration dates or changes happening with your billing on your last statement? 

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user_j236n1

2 Messages

I was able to find the notice about the expiration on the last page of my previous bill PDF after the email I received for my current bill showed an unexpected amount. If this is the correct amount, then this price is no longer comparable to other services in my area.

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9 days ago

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XfinityDena

Official Employee

 • 

3.2K Messages

Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. I am just the person to pull up your account and review your account and promotions available with you. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

@user_j236n1

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9 days ago

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