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user_15mr0c
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Visitor

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2 Messages

09/17/2026 3:23 PM

Sudden bill increase

My August bill was $95.00 and my September bill was $144.00. Why is the reason for the increase?

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4 days ago

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XfinityPaula

Official Employee

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2.4K Messages

5 days ago

Hello user_15mr0c! Thanks for being a Xfinity customer and for reaching out to us here on our Xfinity Forums for help with the account. I know how alarming it can be when you see an account increase like that. I have a feeling that a promotion on the account ended, causing the services to move to non-promotional price. It's easy to see when a promotion is set to end on your monthly statement. You can open the statements online if you do not receive monthly statements by mail. On the third page at the top left you will see a breakdown of the services and promotional details along with the end date. Does the statement list that a promotion ended? 

 

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user_15mr0c

Visitor

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2 Messages

Ok thank you Paula. With paperless bills these days, it’s easy to miss this stuff. 

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5 days ago

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XfinityLinda

Official Employee

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2.8K Messages

@user_15mr0c Yes, it is. Did you check that billing statement? You can look on www.xfinity.com or your Xfinity app. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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user_ux5ll2

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1 Message

I want a paper statement. why was it changed to online and why did it increase about  $50 a month

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5 days ago

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XfinityJustinM

Official Employee

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1.1K Messages

Greetings @user_ux5ll2, 

Great questions here! You can turn off paperless billing by simply following the instructions in the Sign up for paperless billing and choosing "turn off" instead of "turn on". 

As for your question about your increase in cost. Is it possible that you had a promotional discount that expired? If you still have one of your previous statements you can actually check to see if you were previously receviing a promotional discount. Just look for the green writing on page three. The Understanding your Xfinity bill article has a great example of what this would look like. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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