Visitor
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1 Message
Sunrise Credit Services calling on closed Xfinity Account
Hello Xfinity Support team,
I am a former customer. I closed my account years ago at 1945 10th AVE W Unit 3 Seattle, WA 98119. and recently spoke with an Xfinity customer service representative who confirmed that my balance is $0.00 and nothing is due.
However, a third-party collection agency, Sunrise Credit Services, is currently contacting me claiming I owe an outstanding balance.
Could you please review my closed account history, verify the $0.00 balance, and officially recall this debt from Sunrise Credit Services so they stop contacting me? Please provide a written confirmation or final statement showing my $0.00 status for my records.
Thank you for your assistance.
XfinityJohnG
Official Employee
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3K Messages
3 days ago
Thank you very much for reaching out to us here about your billing question. I will be happy to take a look at that account from here for you. In order for me to check on that I will have to have you send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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