1 Message
Support
I made a payment arrangement yesterday and made a payment more than The required amount. I received an email acknowledging the payment but nothing about the payment arrangement. It's been more than 24 hours and my services have not been restored and I cannot speak with alive person please help.
XfinityPaula
Official Employee
•
1.4K Messages
2 months ago
Good morning user_5eja32. Thank you for reaching out to u on our Xfinity Forums for help with the account. Thank you as well for making a payment as well.
I'm sorry to read that the account hasn't already restored your services. I know how vital they are for our daily needs. I would love to help out and get everything back online for us.
Please send us a direct message with your name and service address. From there I will have to verify the account, but I can help figure out what's going wrong so that we can fix it.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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