Visitor
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1 Message
Support
I DO NOT HAVE Xfinity mobile yet I am being charged for the service. Over the last 3 months I have continuously ( 9 times to be exact) called to say that but no one is listening. I started calling again on Friday 9/18/2026 to have money refunded back to me that was taken from my account. ($18.35) I do have the internet service. I have spoken to Kari, Sibs, and Ali and Jimmy with nothing done to refund my money. I have been told the refund takes 7 to 10 business days but why? Again I DON’T HAVE mobile service. I have spent countless hours trying to resolve this matter. I have asked for a supervisor several times but then the phone hangs up ( 3 times just today). At some point this situation has to be resolved. Also the numerous calls to resolve an issue is dumb. I enjoy the internet service but I will do away with Xfinity altogether if I can’t get a resolution. Again to call this many time to have a problem resolved is insane.
XfinityMatthew
Official Employee
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2.2K Messages
14 hours ago
Hello @user_ryhu07 Thanks for reaching out. Sorry to hear this is still unresolved after multiple attempts to fix it. We'd be happy to look into this and can escalate to our Xfinity Mobile Escalations team if necessary. Please send us a direct message with your full name and service address and we will find out what is going on.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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