Visitor
•
1 Message
Suspended service
Service was suspended even thought payment arrangement was made within time frame for the suspension. Now Xifinity is asking for another payment arrangement for the same amount, I just want my services back on
Visitor
•
1 Message
Service was suspended even thought payment arrangement was made within time frame for the suspension. Now Xifinity is asking for another payment arrangement for the same amount, I just want my services back on
XfinityThomasC
Official Employee
•
2.8K Messages
3 days ago
Hello, @user_rlpi3s
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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