Switched to Xfinity Now & it didnt work - No refund

Hello, I had xfinity internet for several years. When my last offer ran out, the rep offered "Xfinity NOW" as an option. They charged me $45 & sent a new modem that was apparently corrupted. I wasted hours in chat and the phone trying to set it up, but apparebtly the modem was corrupt and the passqord on the modem wouldnt work. Several techs tried to help, but couldnt fifure it out. They ended up signing me back up for regular xfinity account again and I cancelled the Xfinity NOW. However no one can fugure out how to refund me the $45 Xfinity charged me for NOW service that never worked. Who can I contact to get a refund? You cant charge for something that doesnt work. Thaanks.

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XfinityThomasA

Official Employee

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2.2K Messages

28 days ago

Thank you for your feedback and for reaching out. Mellygonz. If you have not yet activated your service, you may be eligible for a refund. See our NOW return policy for more info.

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Mellygonz

2 Messages

I dont know if it was activated as they could never get my modem to connect. The app said I had internet, but the modem never connected. Who can I contact for a refund? Everything is so difficult witg this company.

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28 days ago

0

XfinityOrlandoM

Official Employee

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1.9K Messages

@Mellygonz

You would need to reach back out to the now team through the web link https://customer.xfinity.com/NOW you receiveed when creating the now services

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28 days ago

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user_yc2xcf

3 Messages

I have this issue as well, two chat customer service employees told me I have the wrong modem, I have to go to the Xfinity store. Just waited 30min in line to be told, “we can’t help you we don’t know how to fix Xfinity NOW problems” ….awful, infuriating company

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1 day ago

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XfinityWilliam

Official Employee

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1.1K Messages

user_yc2xcf We can further assist you on here! Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Billing

Mellygonz

Switched to Xfinity Now & it didnt work - No refund

XfinityThomasA

Mellygonz

XfinityOrlandoM

user_yc2xcf

XfinityWilliam

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