Good afternoon user_udtqpc. I would be happy to help you our with your billing. I would need some additional information to assist further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
user_c320df Did you check the waitlist with this link https://www.xfinity.com/support/articles/appointment-waitlist by any chance?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to us on our community forums @user_vthfuk! We’re experts in billing, troubleshooting, and anything Xfinity-related, ensuring we can address all your questions or concerns. Can you elaborate on your concern today?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJon
Official Employee
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531 Messages
2 months ago
Good afternoon user_udtqpc. I would be happy to help you our with your billing. I would need some additional information to assist further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_c320df
Visitor
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1 Message
1 month ago
Was trying to set up appointment for internet and got thrown out cause I wanted something sooner than August 6.
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user_vthfuk
Visitor
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1 Message
1 month ago
I will discontinue my service if I cannot talk will a live person today.
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