Visitor
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4 Messages
Tech support - you make it impossible to pay bill!
I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0 has said they will connect me, then hans up. FOR DAYS!!! I am elderly and disabled - sometimes I cannot even use my phone (bars unreliable and so it will use WIFI) without the wifi.
As I said, this has been going on FOR DAYS and now I get a message that 30ish dollars are overdue and i may be cut off. WHY IS THIS HAPPENING??!! Please help me! How can I get someone to CALL me?? A robot will not do.
EG
Expert
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116K Messages
7 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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455 Messages
7 days ago
Hey there user_lhez72, thanks for reaching out through our community forums! I'm sorry that you've been having issues making a payment online. Are your running into issues when trying to process the payment or when trying to log in to your account? Also, you mentioned in another comment that you received an error message stating "header or cookie too big". You may be able to resolve the issue by clearing the cache and cookies in your browser. Have you already given that a shot?
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