1 Message
Tech Visit Charge
Moved into my new home, moved my service over and installed the modem I already had. Only problem was, I was not getting any service. Contacted Xfinity and they made an appointment that was to be of “no charge” since it was “xfinity’s problem”. I check my bill and i see a 100 dollar tech visit charge. I want to get this resolved and removed from my bill. I’m not sure why agents say one thing and then the bill says another.
XfinityOrlandoM
Official Employee
•
1.9K Messages
3 days ago
@user_wo47fk
Congratulations on your new home, we do apologize for any inconvenience.
Generally if you set up to self install your services you also have to agree to the $100 tech fee charge if we do have to send out a tech to install your services as part of the service agreement when you order your new services.
I'll be happy to see what options we have to take care of this for you.
Go ahead and send me a direct message including your first and last name and your complete service address
Here's the detailed steps to direct message us:
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