2 Messages
Temporary Service Plan
I enrolled in a temporary service plan and paid the $50 to activate. Today however, the $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and service has been disconnected. It is impossible to connect with a live agent. Can anybody help me out? I have screenshots with receipts from the payment plan. I need it to be honored since payment was taken and service to be restored.
Accepted Solution
XfinityJohnG
Official Employee
•
1.6K Messages
4 months ago
Thank you for reaching out to us here @user_banana6. I would be happy to check on any payment arrangement set up from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
1
user_qw2mce
2 Messages
9 days ago
I enrolled in a temporary service plan and paid the $50 to activate. Today however, the $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and service has been disconnected. It is impossible to connect with a live agent. Can anybody help me out? I have screenshots with receipts from the payment plan. I need it to be honored since payment was taken and service to be restored.
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