3 Messages
Terrible and dishonest customer service
I was told last week we could upgrade our internet for $10. I said that sounds good
i asked if the price was higher than quoted, would they switch me back? They said yes.
they lied.
When I asked to switch back they said my “old bundle” is no longer available and I would have to pay $50 more.
they lied and tricked me in to signing a contract that I was unaware was a contract.
they also have me on hold now for 2 hours. This is my second phone call. The first call said a supervisor would call back.
I see no reason to keep Xfinity if this is their business model.
is there an honest company that gives fair prices out there?
XfinityVianney
Official Employee
•
2.1K Messages
4 days ago
Thank you for reaching out. I'll be glad to review the offer we presented and provide any further assistance. Before we make any changes, we always outline the pricing terms and agreement with the customer approval for full transparency. If the plan does not match the approval, we can help with this as well. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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