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user_mlt5v6
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5 Messages

02/19/2025 5:22 PM

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Terrible billing - how to rectify?

My bill was inaccurate. I paid what I owed. I've had multiple agents agree that I should be at zero balance now, but I continue to get threats of being sent to collections for the 'outstanding' $136. The 'only way' to zero it out is to come back to xfinity, which I quit due to this sheer madness. I've spent well over 24 full hours in an effort to resolve this (since August). HOW CAN I GET MY BALANCE TO ACCURATELY REFLECT that I have paid all money due without subjecting myself to the incompetent billing nightmare?!?!? 

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Updated 

2 years ago

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Expert

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34.9K Messages

2 years ago

@user_mlt5v6 

My bill was inaccurate. I paid what I owed. I've had multiple agents agree that I should be at zero balance now, but I continue to get threats of being sent to collections for the 'outstanding' $136. The 'only way' to zero it out is to come back to xfinity, which I quit due to this sheer madness. I've spent well over 24 full hours in an effort to resolve this (since August). HOW CAN I GET MY BALANCE TO ACCURATELY REFLECT that I have paid all money due without subjecting myself to the incompetent billing nightmare?!?!? 

When you quit were you in a contract?  Could the outstanding amount be an early termination fee?

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user_mlt5v6

5 Messages

nope, contract was over. As was promotion. But, two different agents on two different days agreed to extend the promo, but they could not/would not adjust my invoice.

2 years ago

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XfinityTommy

Official Employee

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3.2K Messages

user_mlt5v6

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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