Terrible Terrible System

I have been paying for two extra channels that I thought I had cancelled months ago. And I did not have access through the app on my TV. So I finally was able to get them cancelled through over an hour spend with a live chat agent. Xfinity owes me for at least three months of paying for those channels (Acorn and Fox Nation) when I couldn't use them. Also the agent told me the reason I could not cancel them is due to third party management. Well I sure could sign up for them through Xfinity. To me that is fraudulent. I am a 70 year old woman who works 2 part time jobs just to pay rent, food and internet/tv. Shame on Xfinity for being a company that claims to have customer service and support.

Responses

XfinityRichard

Official Employee

•

1.8K Messages

2 months ago

Hi there, @ccbemis ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with trying to get refunded for those 2 channels. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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ccbemis

Terrible Terrible System

XfinityRichard

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