Text message received Acc handed over. It's a brand new account.

As discussed with Noella at the store - Fonderen Houston TX:

The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before.

If you’ve gotten your phone number fairly recently, it might be a previous holder of that phone number that they are trying to reach

Responses

Oldest First

Selected Oldest First

U

user_wvovaq

Visitor

•

3 Messages

2 hours ago

this matter needs to be resolved ASAP:

Your Xfinity account has been placed for collection with SEQUIUM ASSET SOLUTIONS LLC, a collection agency. SEQUIUM ASSET SOLUTIONS LLC will contact you to resolve your outstanding balance. Make a payment at https://t.xfin.me/69E824A California Debt Collector License No. 10316-99 TxtHelporStop

2

0

U

user_wvovaq

Visitor

•

3 Messages

hallo! anyone there?!

I am waiting on a response please.

Like

Reply

2 hours ago

0

XfinityKassie

Official Employee

•

2.5K Messages

user_wvovaq Good morning, and thank you for reaching out to our Xfinity Forums Team. I'm happy to help you get in the right direction. I'm leanding on the store representatives intuition. It's possible the collection agency is trying to contact the person that had the number before you. Have you tried to contact them to find out to see they are reaching the right person, and if not to they can remove your phone number?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 hours ago

0

Billing

user_wvovaq

Text message received Acc handed over. It's a brand new account.

user_wvovaq

user_wvovaq

XfinityKassie

New to the Community?