Visitor
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1 Message
The cost of my bill does not match the cost of my plan. How can I address this issue?
My bill for next month is showing up as $70 + tax whereas my plan is $50/mo + tax. There are no other charges, it is simply a different plan shown on the statement. How can I get this fixed to avoid paying the wrong amount?
XfinityRichard
Official Employee
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3.7K Messages
3 days ago
Good morning, @user_hqdsoo ! I understand your concern, and I'd be happy to take a closer look at the billing discrepancy for you. Please send us a direct message with your full first and last name and complete service address. We'll review why your upcoming bill is showing $70/month instead of the $50/month plan you signed up for and help determine whether there is a billing or promotional pricing issue that needs to be corrected. We look forward to assisting you further. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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