Visitor
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2 Messages
The way Xfinity treats loyal customers is ridiculous. They cannot be trusted.
I am absolutely fed up and beyond frustrated with the way my account and service have been handled. Today, I received an email telling me I’ve used 75% of my data for September — despite being explicitly told by you, that I have an unlimited data internet plan. How is this even possible? This is ridiculous and completely unacceptable.
To make matters worse, my internet connection remains painfully slow, causing constant inconvenience and disruption. I don’t understand why it’s so difficult for Xfinity to deliver what was promised or to fix these ongoing problems. This situation has gone on far too long.
It’s blatantly obvious that I was never given the plans I requested. I demand an immediate and thorough review of my account. I want the following to be corrected without delay:
The unlimited data internet plan I was promised — I’m not interested in receiving monthly warnings about data limits on a plan that should not have them.
The Ultimate TV plan, with only the premium channels removed. I can tell channels are missing that I previously had, and this is unacceptable.
If you can’t get this right immediately, I will be forced to take my business elsewhere. I refuse to be strung along with false promises and constant changes that downgrade my service.
Sincerely,
Sieanna [Edited: "Personal Information"]
XfinityPaula
Official Employee
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1.6K Messages
9 days ago
Hello user_no1hlf! Thank you for sharing your experience with us regarding the account changes and the system reporting that you are reaching your data plan. I know first hand how frustrating it can be especially for loyal customers like yourself to reach someone for the simple help we need with our accounts. I'm sorry that we have not kept our word and that account changes appear to be incorrect. You are with the right team for help! Since this is an account specific issue I ask that you please send us a direct message with your name and service address. From there we will be able to verify the account and access the details to help figure out why you are receiving the data notices and to find out what happened to the missing channels. I look forward to investigating the account and working to make sure that we have everything fully corrected to ensure there are no additional or ongoing issues.
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