1 Message
There isn't an Xfinity service associated with this Xfinity ID.
I’ve been trying to pay my NOW internet bill for 2 days. Every time I try to log in I get a message stating “There isn't an Xfinity service associated with this
Xfinity ID.” I’ve tried chatting with agents via Xfinity app but none of them were able to help me and kept passing me on to the next person. How am I supposed to pay my bill if I cannot log into my account?
XfinityJamesC
Official Employee
•
1.7K Messages
9 days ago
Greetings, @user_8ruu31! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging in to your NOW Internet account, but we are here for your support.
Under normal circumstances, you can make a payment or update your payment preferences through the NOW Portal by going to https://www.xfinity.com/now. If you are having difficulty logging in or the system doesn't recognize you, you can try logging in through an incognito browser window. That should eliminate any possible browser issues. You can also try reaching out to NOW Support by going to https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.
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