Visitor
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1 Message
Third Party Subscription
I have Hulu billed through Xfinity. I no longer have X1, Xumo, or Flex — I have Xfinity Internet only. Hulu has confirmed that Xfinity is the billing party, and Xfinity phone support told me they cannot cancel it. Xfinity’s current Hulu support page says customers without an X1/Xumo/Flex box can contact Xfinity to cancel a Hulu subscription billed by Xfinity. Please have the appropriate billing team manually cancel Hulu and confirm the cancellation date and that I will receive no further Hulu charges.
XfinityJustinM
Official Employee
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1.1K Messages
2 days ago
Greetings @user_xjvpar,
Thank you for providing great context here. We'd be more than happy to help with your request. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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