This website is awful and I need help.

@XfinityOrlandoM​ hello, thank you for replying! I didn’t get an email to make my Xfinity ID. I sent the information though and everything — I can’t log in to the website either. Should I try sending the request through again? 

It's our pleasure to help however we can, @Ghost_Meat! And if you cannot locate an account, it's likely that the order did not process successfully. Before we double-check, though (if we need to), a simple test will be to enter your address on one of our plan builder sites like this one. Once you enter the address and search, it should tell you if there's an account at that location already and prompt you to log in. Maybe try that and let us know what you find out. You are in great hands with our team :) We'll always help resolve things however we can!

@XfinitySara​ yeah, it’s telling me

that I already have an account. 

I guess the issue is that I made an account and the website recognizes that I did but I cannot sign in or do anything with said account. 

@Ghost_Meat - Let's double-check to be sure it's your account and not a previous tenant (unless you've been at this location a while). Either way, we'll get to the bottom of it! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!