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user_1bly2o
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3 Messages

Tuesday, July 28th, 2026 2:22 PM

Tricked to sign in a new plan by chat agent

I reached out to Xfinity chat agent and see if there’s a new promotion for existing customers, since my promotion ended. Chat agent offered me a 5 years deal for $105, and told me it can reduce to the price range after 14 days...after a long chat. But it was a trick and lie, when I called back Xfinity the same day, the live agent told me there’s nothing like that, and asked me to call back in 14 days and see what that offer in s new month. I am afraid I get stuck with a plan I cannot really afford.

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Updated 

18 hours ago

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EG

Expert

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119.6K Messages

18 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityPeterH

Official Employee

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2.9K Messages

18 hours ago

 

user_1bly2o I for sure would be reaching out and sharing my feedback too. Our team is here for you. We can take a look at your account and see what offers you qualify for. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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user_1bly2o

Visitor

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3 Messages

Thank you. Just sent a direct message. Hope my issue amd worry will be solved.

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18 hours ago

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user_1bly2o

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3 Messages

Also I don't want to bring this  matter to FCC either, if I don't have to.

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18 hours ago

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