Trying to cancel internet service

Tried to cancel my internet service with an online agent. They gave me a link that referred me to the store or to schedule a call.

Went to the store website through Google maps it said I could cancel through the Xfinity assistant.

Scheduled a call, but can't get a call back until next week.

I don't want to wait until next week!

What do I have to do to cancel this service?

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XfinityGabriel

Official Employee

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2.6K Messages

4 hours ago

clpca, Hi there! Thanks for taking the time to reach out and for your patience. We will surely miss your business. We are the right team of experts who can help over social media. May we ask why you want to cancel services with us today?

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clpca

Visitor

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2 Messages

I've never had a great connection during the time I've had service. Another option recently became available, so I went with it.

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4 hours ago

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XfinityGabriel

Official Employee

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2.6K Messages

clpca, Thanks for confirming these details. I can certainly understand going with another option since you never had a great connection during the time you had service. I am sorry to learn about this experience. Our team of experts can help with the cancellation of services. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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4 hours ago

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clpca

Trying to cancel internet service

XfinityGabriel

clpca

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