Visitor
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2 Messages
Trying to Resolve issue with 100 dollar Technician Fee on my bill
Hello, nobody seems to be able to help me via the phone, and they are just brushing me off. I have a Technician Fee for $100, on my August 10th billing date, for a Technician that never came out in July. I got your new gateway, installed it, and it worked for a few hours, but then it quit working. A technician had been arranged, but was cancelled, within a few hours of scheduling it. After they couldn't fix the issue over the phone, I contacted support again, and just had my old equipment provisioned back in, and that worked, so I cancelled the Tech Visit, since installing the old equipment got it working again. I have two ECM numbers, but it doesn't seem like anyone is actually doing anything.
XfinityRay
Official Employee
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4.4K Messages
11 minutes ago
Hi there, @goldfinch645! I hope you are having a terrific Tuesday! We are glad to check on the visit charge for you. There should be no charge when the visit is canceled and no one came out. We will get to the bottom of this! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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