1 Message
Turned off Autopay but it charged me anyway
Hello. I canceled my Xfinity service around Christmas and it is now January 8th. I disabled autopay and requested that my card details be removed.
After ending my service I can no longer view the pages for my bill details or my card details. I would usually pay my bill around the 23rd of each month, through autopay. I also returned all equipment already and wanted to fully close my account.
Today, January 8th at 3am Xfinity autopayed itself $40 from my card. Everything on my account said that I owed $0, and I removed the autopay feature.
I didn't authorize this, and I can't even view any details as the page constantly comes up with an error. Chatting with an agent does nothing because they take 40 minutes to reply and then just disconnect without doing anything.
I do not want autopay, I don't want you to have my card details and I don't want charges without my consent and knowledge. How do I turn all of this off
XfinityBradM
Official Employee
•
915 Messages
3 months ago
@user_0ojm06 Our team can dive into your previous account and provide some insight into the reason why an additional payment was drafted and create any tickets for a refund if needed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0