Unable to cancel 10$ AMC+ Subscription

I have attempted to get my AMC+ service cancelled to no avail. I do not remember signing up for this service. Xfinity is telling me to go through AMC but AMC has no record of me having a account. I have checked on my tv box and we are not even signed in to cancel a subscription.

Several months ago i attempted to chat with a representative about it and they ignored me and instead tried getting me to redo my whole comacast plan/ tried giving me a an ipad.

Xfinity is the one charging me for AMC+ i want it off or were cancelling entirely.

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CC_Armand

Official Employee

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2.4K Messages

5 months ago

Thanks so much for taking the time to reach out to Xfinity Support @user_ypzw1k! We are so glad to hear from you and want to assist in any way that we can with your service. No worries! You have reached out to the best team to help get things squared away. How are you accessing AMC+ content? You are using a non Xfinity app or are you using a X1 device in your home?

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user_ypzw1k

Visitor

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2 Messages

To be clear we are not accessing AMC content. We have a tv with the flex box. If i open the AMC app i am not logged in and do not even have a option to login through xfinity.

Clicking my subscriptions on my flex box shows no active subscriptions.

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5 months ago

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XfinityBradM

Official Employee

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1.1K Messages

Thank you for confirming all of that for us, we appreciate it! If you could please send me a DM with your first and last name along with your full-service address, we can get started diving into your account and provide options.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_5ibrqp

Visitor

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2 Messages

2 hours ago

Same here; it is a big circular run-around. Look Xfinity, I am CONSIDERING COMPLETELY CANCELLING my XFINITY ACCOUNT because of this. The AMC+ shows up on my bill; when I try to cancel it on Xfinity website they claim that I have to cancel it on AMC website. When I go to AMC website they say I don't have an account and I need to solve this issue via Xfinity. SO the hope is we will all give up and let you fat cats take this $. THIS WILL NOT BE THE CASE. Rectify or else.

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user_ypzw1k

Unable to cancel 10$ AMC+ Subscription

CC_Armand

user_ypzw1k

XfinityBradM

user_5ibrqp

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