Visitor
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1 Message
Unable to get proof of Installment Plan Payments
I am incredibly tired after spending over 15 hours of my time trying to get proof of showing I had installment payments on my account and the final $800 payment I had done to pay off my device. I moved away from Xfinity out of state, so I couldn't easily go into the store. I was told that I needed to go instore to get a physical receipt and that online was unable to do what I was asking but instore could (on recorded calls.) I was 8+ hours away from a Xfinity store, but decided to say screw it, and booked a flight to go to a store. Long story short, they couldn't help me either! I wasted all of this money on a flight, hours of my time, and everything else JUST because I am unable to get a receipt showing history of my installment plans on my account.
XfinityRaul
Official Employee
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3K Messages
5 days ago
@user_7ahfvj Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what we can do to help resolve this installment payment concern once and for all. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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