3 Messages

Monday, June 23rd, 2025

Unable to pay payment agreement

I am unable to pay payment agreement and was wondering if there was a away to keep my internet at a lower speed until it’s paid or to have a new payment agreement 

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Official Employee

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2.9K Messages

4 months ago

Hello, user_6xubrj! We understand that things don’t always go as planned. That’s why we offer flexible payment arrangements—so you can take care of a past-due balance on a date that works for you, all while continuing to enjoy your Xfinity services without interruption. Included below is a link with more information about setting up a payment arrangement for your Xfinity Balance. If you miss a payment, you may incur late fees and potentially face service interruption. If your service is disconnected, you may need to pay a reactivation fee to restore it. 

Set up a payment arrangement for your Xfinity balance

 

Expert

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113.9K Messages

4 months ago

Concern moved here to the Billing help section. 

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