Visitor
•
1 Message
Unable to use chatbot - need billing support
My Gigabit internet rate recently increased from $64/month to $104/month. I’ve been an Xfinity customer since 2023, when my rate was $50/month.
I tried using Xfinity Assistant to reach a billing/retention agent today, but after repeatedly being told I was being transferred, the chat kept looping back to the automated assistant.
I’d like someone to review my account for currently available promotions and a possible courtesy credit. Google Fiber is available in my building, but I would prefer to stay with Xfinity if a competitive rate is available.
Could an Xfinity representative please help me with this?
XfinityShawn
Official Employee
•
2.7K Messages
3 days ago
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
0
0