Visitor
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1 Message
unauthorized cell line charges
I noticed I have been charged over $70 monthly for the past 20 months due to an unauthorized cell line that was created under my old account. I need a full refund as i have never signed up for an xfinity mobile line. Went to the store to get help on this. Support acknowledged that the line was never authorized and the charges were indeed fraudulent. They were only able to refund me for 6 months due to an xfinity policy that limits how much they allow themselves to refund for their own mistakes. There should be a policy against fraudulent charges. I need a FULL refund for the remaining amount owed. Can some one help me sort this out? next steps is FCC complaints?
XfinityAngie
Official Employee
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2.9K Messages
6 days ago
Please send us a DM with your name and address.
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1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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