1 Message
Unauthorized charge
Xfinity just took an unauthorized payment from my account, even though I am not and never have been, set up on automatic payments. Even dumber, they took it for the wrong amount. It was $0.34 short. I called and spoke with a rep for 40 minutes while he communicated with his leadership through the computer and they advised it would not be refunded. My account says I have until November 12th to make the remaining $0.34 or I could be disconnected. So, I'm not on automatic payments and have a month until I face a disconnection, and you felt you could process a payment I did not authorize? Disgusting.
XfinityJoe
Official Employee
•
742 Messages
6 months ago
We would be happy to look into this with you @user_g77ltg
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user_5pf9s8
1 Message
2 months ago
This just happened to me as well. I made my usual one-time payment on 2/18/25 and woke up this morning to another payment deducted from my account with a text saying, “Your automatic payment has processed.” I spoke with a live agent via chat who continuously reiterated that it was turned on from my end but is now turned off. I never selected autopay when making my last payment and received no confirmation of ever enrolling in that service. It is shameful that Xfinity conducts their business this way. If there was any other option around me for internet services, I would not be an Xfinity customer.
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