Visitor
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2 Messages
Unauthorized charges on my card
I keep getting charged from xfinity mobile every month even though I do not have a xfinity mobile account. Spoke with support over the phone and advised to talk to my bank because they cannot find the charges on my account. Not sure what to do.
XfinityRoberto
Official Employee
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1.9K Messages
5 hours ago
Hi there and welcome to Comcast @Pintobean505. I am sorry to hear that you are getting charged for mobile services even after canceling it. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
Please also note that sending unsolicited peer to peer direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you here.
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