Visitor
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2 Messages
Unauthorized charges
I’m so frustrated. I cancelled my services ( WiFi and mobile in August. I even got a refund of $4.97 in September. Then last week (now we’re in October) I got charged $30.81. After calling on 10/17/26 apparently they never canceled the mobile line so I was told I would receive a refund for the full amount. To this day I have not gotten the refund and I just got ANOTHER email that I have an upcoming payment of $51.98 in November. I don’t know what to do anymore. I’m tired of calling, if you record phone calls you will hear me asking plenty of times on each phone call if they’re sure I won’t be getting charged and they have all confirmed I won’t but somehow keep getting unauthorized charges.
EG
Expert
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122.5K Messages
14 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.8K Messages
11 hours ago
Good afternoon, @user_qfpunz ! I completely understand how frustrating it is to continue seeing charges after you’ve already requested cancellation and were told a refund would be issued. Please send us a DM with your full first and last name and full service address, and we’ll review the account with you.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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variedmusicfan
Visitor
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4 Messages
9 hours ago
I'm about to file a lawsuit involving fraudulent charges that xfinity keeps saying they will remove. They've told my this three times and after just speaking to them on Friday, they sent me another bill and the charge is still on the bill. I'm done wasting my time with them!
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