Unauthorized installation charge

I am contacting you to dispute a $100 installation fee. I called because there was completely no connection inside my house, meaning I was not receiving the service I pay for. The representative who booked my appointment never disclosed a fee, and I did not authorize a $100 charge. Please review the chat/call logs from August 17, 2026. Since this was a utility/service failure and the fee was not disclosed, I request that this $100 charge be credited back to my account immediately.

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XfinityRichard

Official Employee

•

3.7K Messages

3 days ago

Good morning, @user_hk2pet . I do apologize for the inconvenience and frustration this charge has caused. We'd be happy to look into the installation fee and review the details of your appointment. Please send us a direct message with your full first and last name and complete service address, and we'll take a closer look at the $100 charge and your concerns regarding the August 17, 2026 appointment. We look forward to assisting you further. 😊

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_hk2pet

Unauthorized installation charge

XfinityRichard

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