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user_crqsyi
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Sunday, January 4th, 2026 1:38 PM

Unauthorized International Roaming Charges After Global Travel Pass

  1. I’m disputing international roaming charges after a Global Travel Pass ended without clear notice.

I activated and paid for a 7-day Global Travel Pass while traveling abroad. After deactivating it, I was charged over $200 in international roaming charges that I did not authorize and believed were covered by the pass. I’m requesting a billing review and assistance with a credit.

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8 hours ago

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XfinityChristy

Official Employee

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2.6K Messages

8 days ago

 

user_crqsyi Hello and thank you for reaching out via our Xfinity Communtiy Forums. I’m sorry for the frustration and concern this situation has caused. We definitely want to take a closer look at your account to understand what happened after the pass ended and see how we can best help with a billing review and possible credit. Your experience matters to us, and we appreciate you reaching out so we can address it properly. To get started, please send us a Direct Message (DM) with your full name and service address. Once we have that information, we’ll be happy to review the details and work with you on next steps.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_crqsyi

Visitor

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2 Messages

I already did it,( a few days ago),I havent got an answer yet. 

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8 hours ago

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XfinityPaula

Official Employee

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1.8K Messages

user_crqsyi I'm sorry that you did not receive our reply. I see that we received your direct message, and we replied, but we didn't hear back. Can you send us a direct message again please with your name and service address. I am able to gather the other details, but we will need to verify the account again so that we can start to investigate for our mobile team. 

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8 hours ago

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