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user_pz5yas
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Thursday, July 9th, 2026 5:07 PM

Unauthorized Xfinity Voice Plan Added

I recently got a charge added for Xfinity Voice to my account, but I never authorized this service to be added. Is it possible to remove it. I talked to an online customer service representative through chat and they said it would be cancelled, but I still don’t see it cancelled and it’s been over a week since the chat.

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5 hours ago

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XfinityEmilyB

Official Employee

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3K Messages

5 hours ago

 

user_pz5yas Thank you for trusting my team to make the proper service changes and correct the billing on your account. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app https://www.xfinity.com/apps. Thank you for your continued loyalty and I hope you have a great rest of your day! 

- XfinityEmilyB

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XfinityOrlandoM

Official Employee

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3.5K Messages

3 days ago

@user_pz5yas

Thanks for reaching out to us. We definitely want to make sure you're only paying for the services you need, and we can definitely assist you with removing the Xfinity voice services,

 

Please send me a direct message including your first and last name and complete service address to get started.

 

 

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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