Unbelievable Customer Support

I have never done this, but it appears that people get responses from Xfinity by means of this, so here goes.

To try to summarize as best as possible and remain concise, Xfinity had opened a plan and charged me for 4 months' worth of TV service when I had specifically requested internet service. I had contacted Xfinity numerous times to cancel TV service, but nothing was ever done. After some time, Xfinity had sent me a TV box to be able to set my TV service up as not only did I not want TV service, I also could not even use it without the TV box apparently. The first box they sent me was broken, so I returned it and requested another. The second box was not requested, so I repeated the same steps: returned and requested another. Once again, they sent the wrong box for a third time, so I returned it and demanded they do not send me another box. However, at that point, Xfinity was claiming I had 3 TV boxes being rented, so they were charging me for those. I had 0.

It didn't stop there as Xfinity had also magically opened a mobile plan under my name and was charging me for that as well. 

Thankfully, after a ridiculous number of attempts, I was able to successfully get the TV boxes and mobile plan canceled and refunded, but the TV service cost has been an ongoing issue for a significant amount of time now.

I have made more attempts to discuss the matter with them than I am able to guess at counting. Each time, I am told that a refund ticket was created and to wait.

The most recent situation is that a refund ticket was created on 2/18 in which I was told to wait no later than 2/23 for a resolution.

I contacted them on 2/22 to verify, and they reassured me a resolution would be reached on 2/23. I had repeatedly requested them to send me an email to confirm all of this in writing, but after being told multiple times that they will send, and had sent, an email, I never received one.

• On 2/24, no refund, or any correspondence for that matter, was issued, so I contacted them again, and they told me I would have my refund within the next 12 hours.
• 13 hours later, I contacted them again multiple times, and they told me to wait again. One rep even promised me that I would receive my refund in the next 30-45 minutes.
• On 2/25, I contacted them again, and I was told to wait another day.
• On 2/26, I contacted them again, and I was told once again to wait another day.
• On 2/27, I had a lengthy phone call in which they told me to wait another 3-5 business days.
• As of writing this on 2/28, I just ended another conversation with them in which they told me to wait 5-7 business days. 

This has been the most absurd and disgusting experience that I have ever witnessed from a company by far. It is quite clear that Xfinity has no desire to cooperate, so the only two options I have left are to file an FCC complaint, and if that doesn't gain traction, file a dispute for the charges with my credit card company, which will basically guarantee the return of my money. Both of which I am not afraid or shy of doing if it means getting my money back. I was just really hoping it didn't have to reach this level.