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user_h55uqw
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Friday, October 18th, 2024 4:47 PM

Unbelievably Slow Website

I dread anytime I have an issue with Xfinity billing and have to actually use the site, it is unbelievably slow. You're the most expensive ISP in my area, with the worst customer service, and the slowest website I believe is possible. My natural gas website is exponentially faster than yours, my CITY'S website is exponentially faster than yours. Having to order things from ULINE is exponentially faster than your website. I don't know if it's an accident and a result of true incompetence on the Comcast side, or if it's meant to be a South Park style punishment for having Comcast, but it is truly wild. 

I just want to pay my bill, I guess I'll try again tomorrow.

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Updated 

27 days ago

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user_h55uqw

3 Messages

1 month ago

After posting this it gets even more baffling because this forum site seems perfectly fine, I don't know if this is just a template so the company's incompetence doesn't impact it or what.

3

XfinityArmand

Official Employee

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1.8K Messages

Thank you so much for taking the time to reach out to Xfinity Support @user_h55uqw!  We are so glad to hear from you and want to help in any way that we can.  We do offer more ways to process your payments.  Do you use our Xfinity app?  You can use your Xfinity credentials to log on and process payments, and review your billing.  Are you able to do that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_f6frff

2 Messages

@XfinityArmand​ Sorry to tell you, but it's just as painfully slow. You need to go ahead and try to use the app... it's a [Edited: "Language"] joke. The website is also soo slow.. ya'll need to get it together. Have you tried to use it yourself? Why can't you all just make the website faster? Or just make a new website or something. It's just a pain in the [Edited: "Language"] to use the app and the website no matter the phone, device, or network. You are lucky you are even still able to get money because of the amount of people who will wait to actually be respensible and pay their bill to you when they could just say [Edited: "Language"] you guys and move on to some other internet provider is very high. Just tell the boss I said he [Edited: "Language"].

(edited)

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30 days ago

user_h55uqw

3 Messages

I would echo @user_f6frff the app is just as slow and clunky as the website, and it appears that in many cases the app is just loading web backend. On top of that, I don't think "use the app" is an appropriate fix for an awful website. I don't want to have an app on my phone just to pay my ISP bill.

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27 days ago

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user_f6frff

2 Messages

30 days ago

I have been experiencing the same thing! I even use the app more than the actual website to pay bills and the app itself just doesn't load the billing page, no matter how long I leave my phone to load. I watched a whole 45 minute episode of 911 on hulu and Xfinity's billing section of the app was STILL loading. This is ridiculous, and they wonder why they have to keep paying their employees to call me and let me know that my bill is late. YOU CLEARLY DON'T WANT MY MONEY! Hahaha, these people running the website and the mobile app are [Edited: "Language"] useless.

(edited)

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