Unexpected bill increase

Hi there,

My bill unexpectedly went up by $20 for wifi alone. I’d really love some help understanding why this increase occurred in the first place and ways to decrease the cost as I’d hate to have to shop around for wifi elsewhere.

Thanks,

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XfinityThomasA

Official Employee

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2.9K Messages

4 days ago

Hello, user_jqpyq6! Thank you for choosing Xifnity and reaching out to us here for help to review your bill and cost saving options. You've reached the right team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_jqpyq6

Unexpected bill increase

XfinityThomasA

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