Unexpected charge on account

I was charged an extra $100 on my account, listed as a “one-time fee, technician recovery.” However, I had double-confirmed with Xfinity support beforehand that this appointment would be free.

Since then, I’ve contacted Xfinity dozens of times. Each time, an agent told me they would open a credit escalation and assured me the issue would be resolved that same day. None of it has been true.

Responses

Oldest First

Selected Oldest First

EG

Expert

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112.4K Messages

23 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityOrlandoM

Official Employee

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2.4K Messages

23 hours ago

@user_n6nmix

Thanks for reaching out to us, I do apologize for any inconvenience. I'll be happy to get this charge removed from your account. Just go ahead and send me a direct message with your name and complete service address to get started.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Billing

user_n6nmix

Unexpected charge on account

EG

XfinityOrlandoM

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