Unfair Billing Practice Via Xfinity Agent on Phone - Unexpected Fee Increase

Update on this post. Was online with the "Team" of people who are supposed to fix errors, help customers. I will try to be short on this.  The team is extremely slow, which they did admit. Averaged 10+ minutes between question-answer. I explained to them what I had discussed with their agent on phone (look above), and they actually admitted (which I still think is [Edited: "Profanity"]) that their promotions change every 30 or so minutes. And he (rep) had seen that himself Many times. So my bill increased from $182 to $195 January 1st. No prior notice. Sure they can talk that away, it is dug deep into their unreadable contract. So I was offered a "better"?! contract from employee on phone which increased my internet speeds from 600Mbs to 1GB. Decreased my Tv to 125 package. Still unlimited data, free equiptment. And she said I would receive peacock premium for 2 years, at $186, Ok. So as usual (since I have been thru this 15x) they put you on hold or transfer so you can agree to contract. As soon as that happened I was transferred to Phone Support. Nice guy said he would send me right back but hung up. Click. I called back and you can basically see what happened above. But I will add the numbers this time. "Ace" said my offer had expired, and he could offer me same service that was offered 40 minutes ago for $205, instead of $186. I usually do not loose my mind, but when you are clearly getting hung out to dry, and taken advantage of, poeple tend to get angry. Call was over. To wrap this all up where I started. The "Team" of helpers, offered me 500mbs internet, 125 tv package only for $172.  Which is lowest offer yet. Then quit responding. Even thou I had just told him the internet I have now at 600Mbs was never at speed, maybe to modem, but never thru direct ethernet card. And I have worked in IT. And I have purchaed a good ethernet card, even thou my motherboard's would work fine. Still only pulls 400-500Mbs, six foot line direct. Wireless with and AX new wireless card pulls 250-350 Mbs, on a good day. Modem is 5 feet in the air on cabinet. And wireless setup is single floor home, 15 ft away. Longest away is about 30 feet and that computer only pulls MAX 275Mbs. Max. Usually 155Mbs. I can only now assume that the first agent offered me to low of a price per her supervisor who works the call floor. It was noticed and I was transferred to the trash bin. Or she just actually made a mistake. I know that they are also loosing money, and I am sure this plays a huge part in deceiving me, offering me a par deal, then the ruthlessness kicks in and no one will work with you. And everyone is more money. Show Xfinity the $$$. Whatever they can gouge out of you. 

user_vy2ofh You have detailed a certainly unpleasant sequence of interaction after calling in and working with our Customer Service teammates over the phone. I know that we have been working with you in a direct message through the forum on our end as well, but we have not received a reply in a while. If you are still working with someone over the phone, it is perfectly fine to go that route, but if you would elect to continue working with our team we are happy to continue reviewing package options with you in our ongoing direct message thread. 

Certainly unpleasant sequence of interactions. Little bit more language than that. I am not calling back unless it is the CEO or CFO. If you think you can make this right, and read what I have explained and what I have told you, you may certainly continue laying out options. If you are going to use your coached words, and cafefully crafted sentences then I don't want to hear that. You would think there is someone there who has some integrity. I know you guys record every call for ongoing "coaching" and training. And issues like this. Even thou you may say it does not exist, you should go back to and listen to the call. It was January 20th, 2026 @ 239pm eastern time, and lasted 49min 7 sec. After that, do what you think is right. Obviously you are going to do what you do. But I am not leaving this alone. As a person who has worked all over this industry, I have never been lied to about pricing, or lied to a customer about pricing. It was not the deal you guys send out in the email every 2 days. She just raised my internet to 1G unlimited, and lowered my TV to 125+ with peacock premium. I have been told the truth, which I did not like, but never lied to about pricing, and then had a boss, or bosses boss, blame it on "training", "coaching". They would have walked me out the door. So lay it out if you please knowing what has happened, or not.