Visitor
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1 Message
Unjust Billing for Mobile Lines Not Activated
Dear Xfinity Billing Team,
I switched from AT&T to Xfinity around September 2025. Since then, I have been charged $55 monthly for two mobile lines, totaling about $350–$400. However, my mobile line transfer from AT&T to Xfinity never actually took place. I continue to be billed by AT&T.
When I raised this issue, your team stated that I would be charged regardless. This is unreasonable and not justified—the service was never activated, and I cannot be charged for something I did not receive. I request a full refund for these months and for this billing error to be corrected immediately.
I expect a prompt resolution.
XfinityBradM
Official Employee
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1.3K Messages
9 days ago
@user_qb7yh0 Our team can dive in and provide some assistance. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
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