Unlimited 5G mobile line on us

I switched from Verizon to Xfinity Mobile within the last two months due to this deal, I already had internet through Xfinity, of course at the highest speed. My mobile bill is still $80 and I’m paying for two phones and not receiving the discounted deal. Any assistance would be appreciated

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XfinityThomasA

Official Employee

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2.6K Messages

3 months ago

Thank you for choosing Xfinity and reaching out to us here for help, user_nruolr! You've reached the right place. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_7ery4n

Visitor

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1 Message

So why can't I activate the new phone?

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2 days ago

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XfinityAlyssaA

Official Employee

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2.1K Messages

Good evening @user_7ery4n, I'm sorry to hear that you are running into issues activating your new phone. To confirm, have you tried following the activation steps listed here https://www.xfinity.com/support/articles/how-to-activate-phone.

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