Unreturned Equipment Fee Error – Have Return Receipt (Requesting Refund/Credit for 2 Years of Charges)

Hello Xfinity Support Team,

I am requesting assistance with a long-term billing error on my account regarding unreturned equipment fees.

Two years ago, I returned my Xfinity modem in person and received a paper receipt confirming the turn-in. However, the equipment fee was never removed from my monthly statement, and I have continued to be billed for this modem ever since.

When I previously contacted support, I was told it was my responsibility to ensure the charge was removed. Because the equipment was successfully returned and documented, the error occurred during the inventory update on Xfinity's end. I have maintained the original return receipt, which clearly lists the serial/MAC number and date of return.

Since I have full proof of return, I am requesting that a representative reach out to me directly so I can submit a copy of this receipt and have the following resolved:

- A full back-credit or refund for all unearned equipment charges billed since the return date shown on my receipt.

Please let me know how I can securely transfer a scan/photo of my receipt to an official representative to begin the audit and credit process.

Thank you for your help in getting this resolved.