1 Message
Unreturned Equipment Fee
When I cancelled my comcast contract a few months ago, they asked me to return two routers. This was due to the original one I received in 2018, and then the new one they sent me a few years ago. While I returned the new one, I could not find the original one from a few years ago. As a result, I paid the $120 online for that bill since I could not find the equipment. This was fine as it was my bad, never returned it and couldn't find it.
However, I am now getting daily calls from "Complete Recovery" asking me to return my comcast equipment to them. I have told multiple individuals I lost the equipment and already paid comcast the $120 fee. Has anyone else experienced this and know how I can get the calls dropped when I have already paid for the lost equipment?
Thanks.
XfinityWilliam
Official Employee
•
1.1K Messages
18 days ago
Hi there! I'm really sorry to hear about the trouble you're having with these calls. Let's get this sorted out for you. 😊
First, thank you for being proactive and paying the fee for the lost equipment. It's frustrating to deal with these calls after you've already resolved the issue. Here's what we can do:
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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