Unreturned TV box, likely lost

I have a recurring fee for an unreturned TV box, but it's no longer in my possession. I returned a cable box at a service center near my old address. That place is no longer in business though. If the fee is for that one, it was either lost in transit or they never sent it. If it was after that, it must have gotten mixed up in some clutter and discarded by mistake.

In any case, I no longer have this TV box, so I can't return it. Is it possible to pay it off and be done with it? Or maybe just consider it paid off on account of how many fees I've paid?

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XfinityRichard

Official Employee

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2.5K Messages

6 months ago

Hi there, @user_b50yfx ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the inconvenience this cable box is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Here's the detailed steps to direct message us:
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user_b50yfx

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2 Messages

I'm still being charged after being told it was removed from my account.

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17 days ago

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XfinityDena

Official Employee

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3.7K Messages

@user_b50yfx I would be happy to look into this with you. I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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XfinityDena

Official Employee

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3.7K Messages

Thank you for working with me to check on that fee and getting it removed. I am happy we were able to do a full account review and also upgrade services and lowering your monthly rate @user_b50yfx! If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 days ago

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XfinityDena

Official Employee

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3.7K Messages

Good morning! I am showing you have a balance of $18.18 on the account. With autopay you may be charged the statement balance but if any overpayment is made that would apply towards the next billing statement.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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15 days ago

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XfinityRichard

Official Employee

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2.5K Messages

6 months ago

It was a pleasure, @b50yfx@user_b50yfx working with you in private today and getting your account concerns addressed and resolved.-Richard

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user_b50yfx

Unreturned TV box, likely lost

XfinityRichard

user_b50yfx

XfinityDena

XfinityDena

XfinityDena

XfinityRichard

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