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user_ttpdy1
1st Topic

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1 Message

Tuesday, June 16th, 2026 9:22 PM

Update billing info

Why can I not update my payment info through Xfinity prepaid?! No one over the phone was able to help me either!!

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Updated 

4 days ago

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EG

Expert

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120.1K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAbby

Official Employee

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1.2K Messages

2 months ago

Hello @user_ttpdy1 thank you for reaching out on our community forum. Are you able to sign in online to update the payment method? Or do you have an Xfinity store nearby? 

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user_0195zb

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3 Messages

4 days ago

history of billing last 6 months

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user_0195zb

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3 Messages

can you show me billing for last 6 months

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4 days ago

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XfinityJamesC

Official Employee

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3.1K Messages

Greetings, @user_0195zb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your billing history. You have definitely come to the right place for assistance.

 

You can actually view your billing statements for the last two years online and through the Xfinity app. To find more details and step-by-step instructions on how to view your bills in PDF format online, you can visit our support site here: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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